Yours
Ours
Six online businesses,
140 hours a week back.
A plant shop, a skincare subscription, a furniture store, a scheduling app, a course school and a bakery that delivers. Each started with one job they were tired of doing.
Five agents we build again and again. Each one is fitted to your tools, written in your voice and watched through its first month.
Support agent
Answers order questions, refunds and sizing from your help desk, in your voice, and hands the hard ones to a person.
15 to 35 h a week
Replaces: Typing the same forty replies every morning
Payment recovery
Retries failed cards at the right moment and sends a one-tap update link before a subscription lapses.
4 to 12 h a week
Replaces: Chasing expired cards by hand
Order operations
Keeps orders, stock and tracking in step across your shop and warehouse, and tells the customer at every step.
10 to 30 h a week
Replaces: Copying tracking numbers into emails
Booking assistant
Offers real times from your calendar, books the call and reminds both sides the day before.
3 to 10 h a week
Replaces: The back and forth over a time
CRM clean-up
Merges duplicates and fills missing fields every night, so the list you send to is true.
4 to 20 h a week
Replaces: Tidying the CRM before every send
Each client gets a run room: what the agents did, what they weren’t sure about, and the three things that need a person this week.
The same plan for every client. You meet the agents in week two and stop doing the work in week four.
We watch a week of your work, time every repeat job and agree which ones go first. You get the list with hours against each.
What each client told us in the first call, and what their run room says now.
Pick a plan by the hours we take off you, not by seats or messages. Every plan starts with a week of sitting in.
Something else on your mind? Write to hello@offhand.example and a person will answer the same day.
Which tools do you work with?
The ones you already use: your shop platform, help desk, email, calendar, CRM and payment provider. If it has an API or sends email, we can usually connect it.
Will it sound like us?
Every agent writes from your past replies and a short style sheet we agree in week one. You approve its messages for the first two weeks.
What happens when it isn’t sure?
It hands the case to a person with a summary and a suggested reply. You decide what it may settle alone, refunds up to $50 for example.
Do we need a developer?
No. We build, host and watch everything. You get a run room login and a short report every Monday.
What does it cost to keep running?
The monthly plan covers hosting, model costs, fixes and changes up to a set number of hours. There are no per-message fees.
Can we stop?
Yes, with a month’s notice. We hand over every workflow and prompt, documented, so you can keep them running.
Hand it over.
Tell us the job you’re tired of doing. We’ll sit in for a week, measure it, and send a plan with the hours and the price.
hello@offhand.example, (303) 555-0148