Hand it over

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About

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Hand it over

All work

Brightloaf

Bakery delivery

Support and orders

Order changes, missed deliveries and refunds handled before the morning bake.

Yours

Ours

Orders agent: Ellie’s Saturday order changed to two sourdough and a rye

Change orders

Swaps, extra loaves, pausesChanged before the 22:00 cut-off

10 h

Change orders

Swaps, extra loaves, pausesChanged before the 22:00 cut-off

10 h

Change orders

Swaps, extra loaves, pausesChanged before the 22:00 cut-off

10 h

Support agent: driver photo found, left with the neighbour at no. 14

Sort missed deliveries

Doorstep photos, driver notesChecked with the driver, sorted

8 h

Sort missed deliveries

Doorstep photos, driver notesChecked with the driver, sorted

8 h

Sort missed deliveries

Doorstep photos, driver notesChecked with the driver, sorted

8 h

Support agent: $11.50 refunded for a missing rye

Refund missing items

Two days of back and forthRefunded in two minutes

8 h

Refund missing items

Two days of back and forthRefunded in two minutes

8 h

Refund missing items

Two days of back and forthRefunded in two minutes

8 h

Routes agent: three rounds of 38, 44 and 41 stops sent to drivers

Plan delivery rounds

Routes rebuilt by handSent to drivers at 04:00

6 h

Plan delivery rounds

Routes rebuilt by handSent to drivers at 04:00

6 h

Plan delivery rounds

Routes rebuilt by handSent to drivers at 04:00

6 h

Floured hands shape a round of dough on the bench

Shaping the dough

The bake, from 03:00Stays with you

Shaping the dough

The bake, from 03:00Stays with you

Shaping the dough

The bake, from 03:00Stays with you

32 hours a week back

Order changes, missed deliveries and refunds handled before the morning bake.

Refunds in two minutes, not two days

Fernlane's inbox: the support agent answered Maya's order question in 38 seconds and logged it

In their words

Refunds used to wait until after the bake. Now they’re done before I’ve noticed them.

Marco Ruiz,

Owner

Ours

Missing items are refunded in two minutes, after the driver’s photo is checked.

The story

Brightloaf delivers bread across Denver before 7 a.m. Order changes, missed deliveries and refunds arrived overnight and were handled by the bakers between bakes.

The support and orders agents change orders until the 22:00 cut-off, check missed deliveries against the driver’s photo, refund missing items in two minutes and send the morning rounds to drivers at 04:00.